An insight about Quality
What is Quality?
uality... We know what it is, without
knowing what it is. This is a contradiction. Some things are better than other, in other
words, they have major Quality. But, trying to define what is quality, making abstraction
of objects that possess it, it is impossible to find the words to describe it.
But, if nobody knows what it is, in practice it does not exist. At contrary, it
Quality is independant of any shapes and forms, thus Quality is not an object, it is
an Event. Following Pirsig, "Quality is the Buddha. Quality is scientific reality. Quality
is the goal of Art".
Quality is not only the preoccupation of technical peoples, but of all the ones who operates in the organization at different levels of responsibility.Quality - A definition
We use here the definition of David A. Garvin (associated professor of business administration at the Harvard Business School) in his paper published by Harvard Business Review in 1987. He gives eight dimensions:
- Performance. Main operational characteristics of a given product.
- Features. Aspects of a product that even not mandatory for the correct functionality, are well accepted by the client (nice to have).
- Reliability. It is the correct work of the product along the time.
- Conformity to the specifications.
- Durability. Time to failure.
- Perceived Quality. It'a about the opinion that people has about a product or a brand.
Fortunately for people interseted in Quality, many has been told on the subject. A lot of initiatives have been undertaken to improve Quality. The area is very wide and a lot can be done. To have major understanding on Quality, the interested reader can follow the links below and broaden his/her knowledge of the subject. Obviousely, the list is not exhaustive.
A tlantis Technologies wishes to develop the Quality area in the future and provide his customers with services exclusively related to Quality. Should it be in the assessment of methodologies, assessment of analysis, and other services that we want to develop in order to still decrease IT costs and reach higher quality with our customers.
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